For more than 26 years, Dell has played a critical role in transforming computing - the company revolutionized the way people and organizations bought their computer hardware, enabling more affordable and more pervasive access to technology around the world.

We are capitalizing on that legacy to help customers evolve the way they purchase, deploy and use computer technologies. Today, the computer industry is at a critical inflection point that will redefine the types of products and services customers demand from their technology providers, including greater mobility, virtualization, cloud computing and ubiquitous data capacity and access.

Dell is addressing this industry change and is uniquely positioned to help its customers grow and thrive in this new era. We now offer more than hardware, with a robust portfolio of products and services we’ve built organically, through acquisitions and re-energized partnerships. In fact, we have our strongest-ever product and services portfolio, and have acquired significant new skills and capabilities, reorganized our operations, optimized our global supply chain and put in place a world-class management team – all to provide solutions with the best value, ease-of-use and flexibility.

Today, Dell connects with more than 5.4 million customers every day. Our 96,000 team members around the world are committed to making technology work harder for customers and communities.

We make technology more accessible to people and organizations around the world. We ship more than 110,000 systems every day to customers in 180 countries — that’s more than one every second.

Even at its start 26 years ago, Dell built computer systems with a singular purpose – to deliver technologies that could unlock human potential. Dell remains relentlessly focused on delivering technology that works harder for our customers and is more accessible to people and organizations around the world.

Dell in the Philippines

Since opening our doors in the Philippines in 1997, we have steadily grown our business and presence in the country in tandem with the rise of Asian economies over the past decade. Today, we look back with pride at Dell Philippines after more than a dozen years of steady growth and success with the following milestones:

  • In 1997, Dell opened its local headquarters in the Enterprise Building at the commercial business district of Makati City. After ten years, it then transferred office to the RCBC Building until 2008, where it is currently situated at the Eastwood City Cyberpark in Quezon City to accommodate the growing team.
  • 2004 saw the introduction of the Dell Authorized Service Provider Program (DASP) cementing its commitment to excellent customer experience, 24x7 support availability, and nationwide coverage.
  • 2005 marked Dell’s leadership in the enterprise segment when it gained number one market share in the Commercial Space for the 1st time.
  • 2005, 2007 and 2008, Dell gained #1 position in the Commercial  Space specific to overall PC units.
  • 2007 saw the opening of several innovative, customer-centric Solution Centers through its network of channel partners.
  • 2009 was celebrated with another milestone when Dell opened its very own Solution center in its Eastwood office.
  • Presently, there are 15 corporate resellers that lead the Sales and Marketing efforts for Dell here in the Philippines.
  • Dell’s presence in the Philippines also includes a strong Dell International Services operation which provides technical and non-technical customer support services to consumers and small and medium businesses in the US, UK, Ireland and ANZ.

Continuing our success

As we continue to transform Dell to meet the demands of a globalized world, we are mindful that the main catalysts behind our success are our stakeholders, especially our customers, partners and our team members. For this reason, we place paramount importance on building meaningful relationships with our stakeholders. When Dell started 26 years ago, taking care of and communicating with our customers, people and communities with integrity, honesty and openness was a priority and our differentiator.

 

Dell continues to be grounded by these values and our growing commitment to the Filipino market, in making technology more accessible to people and organizations.

Position Title Position Level Specialization Location
Customer Care Voice Sr. Representative Non-Executive BPO/Call Center NCR 1
Finance & Accounting Operations Processing Sr. Representative Non-Executive BPO/Call Center NCR 2
Process Delivery And Transition Manager Manager BPO/Call Center NCR 3
Inside Sales Representative Non-Executive Sales - Telesales/Telemarketing NCR 4
Transaction Quality Assurance Associate Non-Executive Quality Control/Assurance NCR 5
Demand and Supply Planning Advisor Non-Executive BPO/Call Center NCR 6
Client Field Technical Service Sr. Associate Junior Executive IT/Computer - Network/System/Database Admin NCR 7
Account Service Management Advisor Manager IT/Computer - Project Management NCR 8
Talent Acquisition Analyst Non-Executive Human Resources NCR 9
Intern / On the Job Trainee Trainee BPO/Call Center NCR 10
Enterprise Sales Engineer Non-Executive BPO/Call Center NCR 11
Customer Care Team Lead Senior Executive / Supervisor BPO/Call Center NCR 12
Project Program Management Sr. Advisor Non-Executive BPO/Call Center NCR 13
System Integration Advisor Non-Executive BPO/Call Center NCR 14
Networking Sales Engineer Non-Executive Sales - Engineering/Technical/IT NCR 15
Business Analysis Advisor Manager Actuarial Science/Statistics NCR 16
Call Routing and Schedule Sr. Associate Non-Executive BPO/Call Center NCR 17
Quality & Standards Analyst Non-Executive Quality Control/Assurance NCR 18
Data Entry and Conversion Sr. Representative Non-Executive BPO/Call Center NCR 19

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