SYKES is a multinational company with offices in the United States, Canada, Latin America, Europe, Middle East, Africa, Asia and Australia. It is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena.

SYKES is the first multinational call center to establish operations in the Philippines (1997) and it is also the first call center in Cebu (2003). Its 5 sites in Manila and 1 site in Cebu house more than 14,000 employees who proudly call themselves SYKESers.